Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase.

Returns

You may return eligible items within 30 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

Non-returnable items may include:

• Personal care products

• Final sale items

• Gift cards

Refunds

Once we receive and inspect your return, we will notify you regarding the approval of your refund.

Approved refunds will be processed back to your original payment method within 5–10 business days.

Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue.

Contact

For return requests or questions: support@novacoreindustrial.com